Terms & Conditions

Terms & Conditions

Qi Xiang Rewards is the sole property of Qi Xiang. Notwithstanding any other provisions herein, if the Rewards and/or Benefits have been wrongfully or fraudulently redeemed, the member shall be liable to refund us the value of the said Rewards and/or Benefits without dispute. Any dispute on the Rewards and/or the Benefits shall be notified to us within 30 days from the date that the dispute had taken place.
We reserve all rights to amend any privilege or condition without prior notice. All terms and conditions of Qi Xiang Rewards will be updated on https://rewards.qixiang.sg from time to time. We are entitled at any time, in its absolute discretion without liability to you, to suspend or terminate your right to use the membership, to refuse the renewal of the membership should any of the conditions and privileges be abused.
Members shall indemnify and hold us harmless against any liability or loss, penalty, damage, costs and expenses, including but not limited to legal costs, arising directly or indirectly from any breach on the part of the member in complying or observing these Terms and Conditions or in otherwise using the account or recovery of any outstanding amounts due from the member.
Members consent to receive marketing and promotional information by Qi Xiang when they register for Qi Xiang Rewards.
Qi Xiang Rewards’ official currency is (1) Ten tokens for (1) One dollar purchased within Qi Xiang Hotpot outlet only. Qi Xiang Tokens cannot be purchased directly with cash.
Members may enjoy double the exchange rate of Qi Xiang Tokens during their listed birthday month.
Members must identify themselves by informing our staff at point of billing to enjoy membership benefits.
Strictly no earning of Qi Xiang Tokens after completion of sales transaction, request of Qi Xiang Tokens accumulation for previous or backdated receipts will not be entertained.
Members must be physically present to earn Qi Xiang Tokens. No Qi Xiang Tokens will be credited if a member is not present at the point of billing. Name, Date of birth or mobile number may be requested for further verification purposes for us to facilitate membership benefits and entitlements.
Combining multiple membership accounts, combining bills or splitting the bills to earn Qi Xiang Tokens and /or redeem membership privileges is strictly not allowed. Membership must be active at the point of time.
Catering orders, offers and promotional items are not eligible for earning of Qi Xiang Tokens.
We do not provide Qi Xiang Tokens when ordering through third party delivery platforms. (such as Grabfood/Foodpanda/Oddle/Deliveroo/mall rewards programme/points/vouchers/giftcards)

Application of Qi Xiang Rewards

Registration can be performed via our member’s portal (https://rewards.qixiang.sg). No sign-up fee is involved and newly registered members will be awarded with one welcome e-voucher and one birthday e-voucher awarded during their reported birthday month. Applicants must be at least 18 years of age at time of application.

Redemption of Qi Xiang Tokens

Members may redeem their earned Qi Xiang Tokens through the exchange of e-vouchers and or special promotional e-vouchers found at: https://rewards.qixiang.sg/Catalogue.
Qi Xiang Tokens cannot be converted for cash or exchanged for goods outside of those listed at: https://rewards.qixiang.sg/Catalogue.
Catering orders, purchase of Qi Xiang vouchers, offers and promotional items are not eligible for redemption of Qi Xiang Tokens / vouchers.
Vouchers are non-redeemable for take-away, liquor, beer take-away, and dine-in. Not transferable or sellable to existing customers.
Combining multiple membership accounts, combining bills or splitting the bills to earn Qi Xiang Tokens and /or redeem membership privileges is strictly not allowed. Membership must be active at the point of time.
Redemption of Qi Xiang Tokens only available at Qi Xiang Hotpot outlet only.

Qi Xiang Tokens & e-Voucher Expiration

Expiry reminders will be sent to members via email notifications. For members who opt not to be reached via that marketing preference, you may log in to the member portal (https://rewards.qixiang.sg/login/) to check the expiry date of your e-vouchers.
All earned Qi Xiang Tokens must be used within one calendar year from date of reimbursement with an additional 3-month grace period; unused Qi Xiang Tokens will expire thereafter.
It is the responsibility of the member to use up their Qi Xiang Tokens before expiry. Strictly no refund or extension of Qi Xiang Tokens’ usage after the grace period.
e-Voucher Expiration dates will be shown in “My Wallet”, members have until the shown date to redeem their e-vouchers.

Termination of Membership

Members may, at any time, terminate the membership with notice via email to zenith@qixiang.sg.
Member’s account may be terminated immediately in the event of any breach of the terms and conditions contained herein.
We reserve the rights to terminate the membership if found to be shared by member and his/her family and friends etc.
Upon termination of the account either by member or by us, member shall not attempt to use the account, such act shall be deemed as fraudulent.
Upon the termination or cancellation of the account for whatever reasons, all Qi Xiang Tokens or eligible e-vouchers will be forfeited and members shall have no further claim against us.
Members have given consent that we shall be entitled to disclose personal particulars to the cooperatives and the organizations affiliated or related to us.
Members have given consent to allow us to use their personal particulars to facilitate membership benefits and entitlement.
Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, we can send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing, or profiling we carry out for direct marketing, at any time and contact us at zenith@qixiang.sg.
Members are required to always keep their membership information and details confidential.